Timely Response to quotes : 4/5 , Communication from our side : 4/5 , Engineering assistance / recommendation : 4/5 , Timely Delivery : 5/5 , Behavior of staff : 5/5 , Professionalism / Integrity of representative : 4/5 , Quality of work performed : 5/5 , Thoroughness with which needs are recognised and meet : 4/5 , Support of finished project follow-up services : 5/5 , Overall Rating : 4/5